LSAB Digital Briefing August 2017
In this briefing you can expect to find out what was discussed at the board meeting Thursday 13th July 2017, and learn about some of the safeguarding work being carried out within the borough.
Modern Slavery & Human Trafficking Conference
Lewisham Safeguarding Adults Board (LSAB), Lewisham Safeguarding Children Board (LSCB) and Safer Lewisham Partnership (SLP) are pleased to announce their first joint Human Trafficking & Modern Slavery Conference is to be held Thursday 2nd November 2017.
Save the date in your diary and keep checking back on our websites. More information on the conference will be published as soon as it becomes available.
Independent Chair’s Report
LSAB Executive Group
The first meeting of the reformed LSAB Executive Group was held 20th June 2017. The Executive Group is constituted of Chief and Executive Directors from the board’s statutory partners; Lewisham Council, Metropolitan Police Service and Lewisham CCG. As this group is new Terms of Reference were agreed and these have been distributed to all board members for their information. It has been proposed to extend membership of the Executive to the board’s two NHS Trust partners and to the other uniform services.
Safeguarding Prevention and Early intervention will be one of the first development tasks the Executive Group will be tackling. Progress on this work will be reported in our digital briefings.
Self-Neglect is a topic that has been raised by the Health and Social Care workforce in Lewisham as something they would like multi-agency guidance with. It was agreed that the board will draft a joint protocol for the borough. Consultation with board members is planned for early autumn; the main board will then agree the protocol at the 12th October meeting.
Safeguarding Skills Development
Previously board members were asked to identify the safeguarding skill development needs of their workforce. The immediate skills development needs were identified as:
- How do we do Making Safeguarding Personal?
- How do we work with people who hoard and self-neglect?
- How do we have concerned curiosity conversations?
- When can we share information and with whom?
- How do we carry out capacity assessments when we don’t do them very often?
It was agreed by the board that the following Master Classes will be developed:
- Skill development – Making Safeguarding Personal
- Skill development – Working with adults who self-neglect
- Knowledge and awareness raising – Information sharing
- Skill development – Mental Capacity assessments
The LSAB Business Team in partnership with Lewisham Council’s Learning and Development Team will progress this project, aiming for the programme to be launched in autumn 2017.
Lewisham Adult Multi-Agency Safeguarding Hub (MASH) Proposal
Lewisham Council and their borough safeguarding partners presented the proposal on this new way of joint working. The proposal was agreed in principle.
CQC Role in Safeguarding - Interface issues between care pathway inspections
Care Quality Commission (CQC) is currently consulting on the system they use to carry out their inspections. Board members have all been encouraged to give their views in the second phase of the consultation. The consultation closes Tuesday 8th August 2017.
Evidence of unmet need due to financial austerity
Age UK has published a research briefing on the Health and Care of Older People in England 2017. The briefing identifies evidence of unmet need due to financial austerity in the Health and Social Care Sector and the impact this has on safeguarding. Board members agreed that Commissioners of services for the two sectors will attend the main board meeting in October to appraise the board of the strengths and weaknesses of market strategy and market sustainability, and the impact this could have on safeguarding in Lewisham.
Membership of the safeguarding adults’ board
Currently board membership extends to over 50 officers from agencies across Lewisham. Members were consulted and it has now been agreed that the membership of the board will be streamlined. The work of the safeguarding board will continue to be shared across the borough but in other more accessible formats to allow for a reduction in the physical presence and time commitment required from agencies to be an effective member.
LSAB Performance Reporting
The LSAB Business Team have been working to establish a performance dashboard and the proposed dashboard was presented to member organisations. Board members have a duty to report the statistics of their organisations’ safeguarding work to the board. Reporting these figures provides the board with assurance that the residents of Lewisham with care and support needs are kept safe from abuse. Some changes were proposed to the dashboard and this will be brought back to the board in October for final approval. Future board meetings will scrutinise data that reflects on the performance in adult safeguarding of local agencies.
LSAB Annual Report 16-17
Contributions to the annual report have been received from board member agencies. The LSAB business team will collate the report and consult members on the final draft.
Joint Priority Work - Sexual Exploitation and Transition
The LSAB and the Children’s Board (LSCB) are jointly reviewing Sexual Exploitation and Transitions in the borough. Both boards will look at the multi-agency efforts in working with these groups.
Financial Abuse and Scams
The Association of Directors of Adult Social Services (ADASS) has produced guidance for councillors, directors, managers and social work practitioners on both doorstep and mass marketing scams and how older people are being targeted by this kind of financial abuse. The aim of the guidance is to raise awareness of the abuse of older people. All board members were asked to consider the guidance issued by ADASS and were asked to report back to the board in October on the position in Lewisham. The Strategic Community Safety Services Manager from Safer Lewisham Partnership will give a Financial Abuse presentation to the board in October.
Modern Slavery and Human Trafficking
Modern slavery and human trafficking in the UK is "far more prevalent than previously thought," the National Crime Agency has said.
The National Crime Agency (NCA) has released figures showing there are currently more than 300 live policing operations targeting modern slavery in the UK.
More than a dozen of the highest risk operations targeting organised crime groups are being led by the NCA.
Recent operational results from those include:
- The arrests of three men in north east England with suspected links to a Romanian organised crime group using the internet to advertise the services of victims trafficked for sexual exploitation, and then forcing them to launder the proceeds through criminally controlled bank accounts. Ten women were safeguarded. Across Europe, the group and its wider network are suspected to have made around €5 million in criminal profits.
- The rescue and safeguarding of five Slovakian men encountered during an investigation into allegations of forced labour in the Bristol area. A man and woman with links to a car wash business were arrested, and are suspected of being part of a wider organised crime group.
- A surge in operational activity focusing on labour and sexual exploitation co-ordinated by the NCA through May and June – codenamed Operation Aidant –led to 111 arrests in the UK and some 130 people being encountered who may be considered as victims.
- Linked operational activity also took place on mainland Europe resulting in around 40 further arrests and the launch of 25 further investigations as a result of intelligence gained.
Additionally, the number of people being referred into the National Referral Mechanism (NRM) as potential victims of modern slavery continues to rise.
LSAB Response - Modern Slavery & Human Trafficking Conference
In response to the recent press interest on this national safeguarding problem Lewisham Safeguarding Adults Board are pleased to announce the first joint conference tackling this issue is to be held in Lewisham, Thursday 2nd November 2017.
"Save the date" in your diary and keep checking our website. More information on the Conference will be published as soon as it becomes available.
Modern Slavery: Duty to notify
Do you know that you have a duty to notify the Home Office of potential victims of modern slavery?
The Modern Slavery Fact-sheet can tell you more on your duty to notify.
The Home Office has published new modern slavery it's closer than you think campaign resources which brings together documents and promotional material related to the awareness campaign on modern slavery which you can use in your local campaigns.
Identification of victims
The Home Office has produced Modern Slavery Victims - Guidance, Referral and Assessment Forms which gives information on how to identify and refer potential victims of modern slavery/human trafficking to the national referral mechanism.
What is the National Referral Mechanism?
The national referral mechanism (NRM) is a victim identification and support process. The NRM is designed to make it easier for all agencies that could be involved in a trafficking case (eg the police, UK Visas and Immigration, local authorities, non-governmental organisations) to share information about potential victims and facilitate their access to advice, accommodation and support.
The guidance document gives information including:
- What the NRM is
- The referral process
- How to complete the referral forms
Links to further information and resources
Hope for Justice.org exist to bring an end to modern slavery by rescuing victims, restoring lives, and reforming society.
Hope for Justice have published a new Spotting the Signs of Modern Slavery poster for you to display in your organisation.
Hope for Justice also have comprehensive briefing documents that define human trafficking, outline the UK and global markets for the exploitation of human beings and analyse the current mechanisms for addressing this complex crime.
Human Trafficking Foundation (HTF) is a UK-based charity which grew out of the work of the All Party Parliamentary Group on Human Trafficking. HTF was created in order to support and add value to the work of the many charities and agencies operating to combat human trafficking in the UK.
Information for Professionals
Information for Professionals
The information in this section is for all staff engaged in safeguarding adults at risk. It gives practical pointers to help people assess the risk of abuse, recognise it when it does occur and respond to it appropriately. It will also help put front line safeguarding in a context of multi-agency, cross-borough work to prevent and investigate abuse across London.
While there are similarities between practice with children and adults at risk, there are significant differences and, to a large extent this is reflected in the definition of adults at risk which contributes to that complexity.
Services have a duty to safeguard all of their service users but provide additional measures for service users who are less able to protect themselves from harm or abuse.
‘Safeguarding adults’ covers a spectrum of activity from prevention through to multi agency responses where harm and abuse occurs.
Skills for Care have collated practical and useful safeguarding resources for the Private Voluntary and Independent Sector. The information available includes recommendations, standards, guides and links to a whole host of related resources.
Think Local Act Personal have a useful Jargon Buster that can help professionals from fields other than social work understand the language that is commonly used in care and support work.
Examples of good practice
Examples of good practice
The national framework is comprised of eleven sets of good practice standards. ADASS believe the implementation of the standards in every local area will lead to the development of consistent, high quality adult protection work across the country.
Workforce Competence Framework
Workforce Development Framework based on the National Competence Framework
The aim of the Competence Framework is to outline competencies within the workforce to allow staff and volunteers to ensure the safety and protection of adults at risk of or experiencing abuse and, or neglect. All staff and volunteers should be helped to develop safeguarding competencies. This can be done through team meeting discussions, shadowing or mentoring as well as formal training and development opportunities.
Each professional competency within the framework is a combination of skills, knowledge and experience expected of individual staff in line with their occupational role and responsibilities. Demonstration of competency involves the ability to be critically self-aware and reflective and as the individual analyses, reviews and evaluates their skills, knowledge and professional practice, exploring alternative approaches and being open to change.
The assessment of competencies should be undertaken by an appropriate and competent staff member such as a supervisor.
Assessment of competency will combine a mix of direct observation of practice as well as a process of exploration, discussion and questioning in supervision and appraisal meetings. Assessment should also reflect a knowledge and understanding of Multi-agency policies and procedures, internal operational practices and Safeguarding Practice standards.
All staff should be assessed as capable against the competencies of their occupational role. Whatever their role all staff should know when and how to report any concern about abuse of an adult at risk of harm.
The LSAB have produced the Workforce Development and Audit Check Plan 2016-17 which gives local information including
- Recruitment of staff and volunteers
- Competency Categories
- Competency Level Guidance
- Training Available in Lewisham
Safeguarding Training Strategy
NHS Lewisham Clinical Commissioning Group (LCCG) have published their safeguarding training strategy for the next 3 years.
The purpose of the strategy is to provide a clear statement of the expectations of LCCG regarding the provision of training for health staff in relation to safeguarding children and adults at risk.
As an NHS Body, and a major commissioner of local health services, CCG's have to assure themselves that the organisations from which they commission have effective safeguarding arrangements in place.
The strategy links training with the role, responsibility, performance expectation and level of experience. In addition to learning derived through attendance on training programmes, written update briefings and literature on current safeguarding protection issues will be circulated to safeguarding leads on an annual basis as a minimum.
This strategy is a good example of a training strategy you could produce for your own organisation.
Scamming and its effect on vulnerable individuals
Scamming and its effect on vulnerable individuals
A backbench business debate was held 08 September 2016 on scamming and its effect on vulnerable individuals. The briefing paper explores the different types of scams, regulation and what can be done to combat this threat.
The aim of the briefing paper is to set out why people can be vulnerable to scams, what they can do to protect themselves and what action is being taken by the government and the regulators.
The annual cost of fraud against individuals – including mass marketing fraud and identity fraud – has been estimated at some £9.7 billion. Research conducted in April 2015 by Age UK suggested that 53 per cent of people aged 65+ believed they have been targeted by fraudsters.
Financial investment and fraud
Scams come in many forms, and through different channels, but scams involving false investment opportunities are one of the commonest and some of the most devastating when they involve the life savings of elderly individuals.
The main regulator is the Financial Conduct Authority (FCA) which has, a statutory objective of “Securing an appropriate degree of protection for consumers”.
It seeks to do this in many ways; through consumer information/education programmes such as the ScamSmart scheme and the active investigation and prosecution of suspect activity.
In 2015, the FCA received over 8,500 reports about potential unauthorised activity and sent eight people to jail for a total of 32 years, froze over £2.7 million of assets and returned nearly £1.9 million to victims.
Changes in the law in April 2015 gave people aged 55 and over more flexibility over when and how to draw their defined contribution pension savings. The Government said it recognised that people would need help navigating the expanded range of options and therefore introduced a guidance service Pension Wise. Nonetheless, concerns have been raised about whether the increase in flexibility might make people more vulnerable to scams. In its report on pension freedom guidance and advice the Work and Pensions Select Committee recommended that the Government “urgently redouble its publicity efforts around pension scams.” In its response in December 2015, the Government explained that it worked with the National Crime Agency, regulators and the industry to tackle scams and understand emerging threats. Its anti-scam strategy was also focussed on “improving consumer awareness, to prevent people falling victim to scams in the first place.” It would also work with other bodies to consider how to ensure “reported data on pension scams is clearer, and how best to drive forward this agenda, ensuring that there is an ongoing focus on the pension freedoms in 2016.”
There are many different types of consumer scams. Scams can operate by post, phone call, text message or email, or even from an unsolicited visit to the person’s home.
Advances in technology have enabled scammers to become increasingly sophisticated in their methods. For example, some websites or phone numbers can look like official government sites, with the result that people pay for services that they could get cheaper or for free if they used the official government service (for instance, renewing a passport or driving licence). Phishing emails and texts try to trick the consumer into giving out their personal bank details.
Although anyone can fall for a scam, vulnerable people (such as the elderly and those with mental health problems, learning difficulties or dementia) are especially susceptible and are more likely to be targeted. All scams should be reported to Trading Standards (via Citizens Advice online portal) and to Action Fraud.
Adult Safeguarding and Domestic Abuse
Adult safeguarding and domestic abuse – a guide to support practitioners and managers
Carers can perpetrate domestic abuse towards people they care for. Sometimes domestic abuse referrals are judged to be a result of carer stress – in these situations adult social care has a duty to assess the needs of the adult and the carer. The situation may benefit from the provision of extra support by social services and may not require domestic abuse action.
An ADASS report (2011) draws a distinction between intentional harm and unintentional harm. It says that some actions by carers or their impacts may be unintentional and arise from lack of coping skills or unmet needs. Others may be intentional. The report proposes that the issue is always one of impact on the individual affected by the carer’s actions or lack of action. The outcomes of intervention should be person centred and not process driven. Careful assessment of the impact of abuse, and the risks of further abuse; risk enablement; consistency and competence in safeguarding functions; and in working with carers, are all considered essential skills to assess whether harm is intentional or unintentional.
Where abuse is intentional, the crime of wilful neglect covers the deliberate neglect by a carer of a mentally incapacitated adult. The Domestic Violence Crime and Victims Act (2004) includes the crime of causing or allowing the death of a child or vulnerable adult, and this may be relevant to carers who do not ensure that a person in their household gets help to prevent serious harm. Perpetrators of domestic abuse towards people with care and support needs may have the same motivations for control as in other domestic abuse situations. Effective interventions with them to stop their abusive behaviour will therefore be the same as those described above.
London: ADASS suggests that the risk of harmful behaviour, whether intended or not, tends to be greater where the carer’s well-being is at risk because they:
- Have unmet or unrecognised needs of their own
- Are themselves vulnerable
- Have little insight or understanding of the person’s care and support needs
- Have unwillingly had to change lifestyle
- Are not receiving practical and/or emotional support from other family members
- Are feeling emotionally and socially isolated, undervalued or stigmatised
- Have other responsibilities such as family or work
- Have no personal or private space outside the caring environment
- Have frequently requested help but problems have not been solved
- Are being abused by the person they are caring for
- Feel unappreciated by the person they are caring for or that they are being exploited by relatives or services.
Potential indicators of situations where abuse of carers is more likely include situations where relationships are unsatisfactory, communication is difficult, and the person being cared for:
- Has health and care needs that exceed the carer’s ability to meet them (especially where of some duration)
- Does not consider the needs of the carer or family members
- Treats the carer with a lack of respect or courtesy
- Rejects help and support from outside (including breaks)
- Refuses to be left alone by day or by night
- Has control over financial resources, property and living arrangements engages in abusive, aggressive or frightening behaviours
- Has a history of substance misuse, unusual or offensive behaviours
- Does not understand their actions and their impact on the carer
- Is angry about their situation and seeks to punish others for it
- Has sought help or support but did not meet thresholds for this
- The caring situation is compounded by the impact of the nature and extent of emotional and/or social isolation of the carer or supported person
In general, families and carers make an invaluable contribution to society and the support of carers is integral to the Care Act (2014). However, practitioners should be aware of and vigilant against the potential of ‘the rule of optimism’, when professionals may place undue confidence in the capacity of families to care effectively and safely, affecting professional perceptions and recognition of risk of harm, abuse or neglect.
This may arise from:
- Generalised assumptions about ‘carers’
- Uncritical efforts to see the best
- Concerns about consequences of intervention
- Minimising concerns
- Not seeing emerging patterns
- Not ensuring a consistent focus on the person at risk
If the ‘rule of optimism’ prevails, situations where there is harmful intent on the part of the carer or where unintentional harm is having a serious impact on the person’s well-being may not be recognised. Agencies that could protect the victim may then not be involved and serious harm can result. Such cases are the exception, but they exist, and have been identified through Serious Case Reviews. If deliberate or reckless acts of harm, or acts of omission leading to neglect, are suspected, safeguarding procedures and police referral must always follow.
Resources for identifying the risk victims face
When someone is suffering domestic abuse, it’s vital to make an accurate and fast assessment of the danger they're in, so they can get the right help as quickly as possible.
Here you can access resources to assist you www.caada.org.uk
New Domestic Homicide Review (DHR) Case Analysis Report
A new case analysis report has been published by Standing Together Against Domestic Violence (STADV).
Nicole Jacobs the CEO of STADV states in her opening statement:
“The sisters, mothers, daughters, sons and brothers who have been murdered at the hands of their current/former partners or family members are at the heart of this report. It is in their memory that we feel compelled to learn as much as we can from their tragic experience….
This report is our contribution to fully highlight the learning from Domestic Homicide Reviews as most of us recognise the need for national, regional and local work required to embed a true coordinated community response (CCR) to domestic abuse.
Broadly, much of these findings fall into two categories. There are findings which could be characterised as implementation gaps. They are failures or missed opportunities where we understand the best practice but fail to implement it. In other areas such as mental health, adult child to family abuse, adult safeguarding practice and issues such as support for carers, more work is required to establish better, safer and more appropriate ways of working. And much of these findings are underpinned by a lack of fundamental understanding of coercive control, a lack of focus on the perpetrator and the need for more professional curiosity in thinking beyond basic policy and procedure…..”
New Guidance from Department of Health - Responding to Domestic Abuse
This new resource looks at how health professionals can support adults and young people over 16 who are experiencing domestic abuse, and dependent children in their households.
It will help health staff to identify potential victims, initiate sensitive routine enquiry and respond effectively to disclosures of abuse.
Commissioners will gain insight into services to support people experiencing domestic violence and abuse, and the importance of joined-up local strategic planning.
The resource draws on the National Institute for Health and Care Excellence multi-agency guidelines on domestic violence and abuse.
Violence Against Women and Girls
Violence Against Women and Girls (VaWG) is the national term used to describe the range of serious crime types (including domestic violence) which are predominantly, but not exclusively, experienced by women and girls. Men and boys can also access services that can help them.
Lewisham VaWG Web page
Lewisham VaWG Referral Pathway
Hate Crime Reports from Equality & Human Rights Commission & the Home Office
Research report 101: Prejudice and unlawful behaviour, exploring levers for change
This report is looking at the relationship between prejudice and behaviours. It aims to identify what can be done to prevent and respond to unlawful discrimination, identity-based harassment and violence in England, Scotland and Wales.
The report looks at evidence from 2005 to 2015 and focuses on three areas:
- the relationship between prejudiced attitudes and unlawful discrimination, identity-based harassment and violence
- the prevalence of unlawful behaviour based on prejudiced attitudes
- what is known about how to prevent or respond to unlawful behaviour related to prejudiced attitudes
The report applies to all of the characteristics protected under the Equality Act 2010.
Research report 102: Causes and motivations of hate crime
Report on hate crime in Great Britain, what causes it and what we know about who commits it.
The report looks at the causes and motivations of hate crime based on the five protected characteristics covered by current hate crime law:
- gender reassignment
- sexual orientation
The report gives an overview of hate crime evidence to inform criminal justice agencies in their approach, with thoughts from the law, policy and social science.
Hate Crime Action Plan 2016
This document sets out the government’s plan of actions to deal with hate crime until May 2020. It applies to England and Wales only.
It outlines actions the government will take to:
- prevent and respond to hate crime
- increase reporting of hate crime incidents
- improve support for victims
- build an understanding of hate crime
Inter-Authority Safeguarding Adults Enquiry & Protection Arrangements - Guidance
Guidance for Inter-Authority Safeguarding Adults Enquiry and Protection Arrangements
This guidance has been reviewed, updated and published in June 2016 to reflect new safeguarding duties under the Care Act (2014) and the accompanying Care and Support Statutory Guidance (2016). This includes, as fundamental, the person-centred, outcome-focused approach enshrined in Making Safeguarding Personal and the six national safeguarding adults principles.
Social Housing Providers
Social housing and safeguarding
All social housing providers must have appropriate safeguarding arrangements in place for tenants who have care and support needs. The Care Act 2014 requires you to support and train your staff.
The Social Care Centre for Excellence (SCIE) can provide tailored training on issues such as safeguarding, self-neglect and hoarding. SCIE can also update your safeguarding policies and procedures. Or you can book a place at one of their open courses.
Safeguarding and housing: course outline
Self-neglect: course outline
See our Training section for information on free e-learning, courses available in Lewisham and other learning opportunities.
Adult Safeguarding for Housing Staff
SCIE has produced an introductory video on Adult Safeguarding for housing staff.
A guide for staff on promoting sexuality, relationships and consent in housing with care services
Written by Dr Adi Cooper – City & Hackney Safeguarding Adults Board
This guide focuses on older people, sexuality, intimacy and relationships in housing with care. It looks at non-sexual and sexual relationships and individual sexual behaviour. This is not an easy subject and each case is unique, but this guide aims to steer you through how to respond and think about situations of this nature. Just because a person is old, it does not diminish their desire for companionship, intimacy and love and yet often this basic right may be denied, ignored or stigmatised. Older people in housing with care who wish to and are capable of expressing choice, should be supported to develop or maintain any relationship of their choosing.
Hoarding & Self-neglect
What is Hoarding?
- The acquisition of, and failure to discard, a large number of possessions that appear to be useless or of limited value. (Frost and Gross, 1993)
- Living spaces are cluttered enough that they can't be used for the activities for which they were designed. (Frost and Hartl, 1996)
- Where significant distress or impairment in functioning is caused by the hoarding.
Hoarding has been recognised as a metal health issue since Community Care published ‘Hoarding and self-neglect – what social workers need to know’
Learning from London Safeguarding Adult Reviews
London SAR Task and Finish Group recently commissioned an analysis of the nature and content of 27 Safeguarding Adults reviews commissioned and completed by London Safeguarding Adults Boards since the implementation of the Care Act 2014 on 1st April 2015 up to 30th April 2017. 17 reviews were submitted to the project for analysis.
The purpose of the project was to consider the establishment of a repository of London SAR's. The is would allow for the development of quality markers, disseminate relevant lessons and methods to measure the impact of learning from SAR's. The repository would also hold information on reviewers and methodologies.
Read the report to see the results of the analysis project.
View the presentation on the project and analysis results.
Hoarding and Self-Neglect Briefing from the LSAB
Read our briefing on hoarding and self-neglect.
LSAB Self-Neglect Learning Seminar
Thanks to all those that attended our learning seminar. As promised to you at the event here is the presentation for you.
Here are links to some good background documents & briefings on hoarding and self-neglect.
SCIE Self Neglect Managers Briefing March 2015 by Suzy Braye, David Orr and Michael Preston-Shoot
British Psychological Society Hoarding 2015 - A Psychological Perspective on Hoarding
The clutter image rating clearly illustrates the wide range of clutter in different rooms from clear to extreme.
Self- Help to De-Hoard Your Home
If you feel you are hoarding in your home and would like to help yourself de-hoard below are links to advice, information and top tips on how you can achieve this.
New Training Resource from Safeguarding Adults in Gloucestershire
“Am I YOUR Job?” is a brand new trainer resource (training session plan and video) on Self-Neglect from Safeguarding Adults in Gloucestershire.
Improving Personalisation in Care Homes - Action Planning Tool
Social Care Institute for Excellence (SCIE) has launched a new action planning tool and four films which help managers, and owners of care homes for older people, to explore what person-centred care means for residential settings. Think Local Act Personal (TLAP) have also contributed a series of good practice examples from a series of care homes for older people across the country showcasing features such as co-production, access to civic life, volunteer engagement and good environmental designs.
What is personalisation?
Personalisation means building services and support around people so they can lead fulfilling lives. Towards the end of people’s lives, personalised care and support helps ensure people spend their time in ways that matter to them and with the people they want to share time with.
Views of personalisation - Video's from SCIE
These videos supported by Think Local Act Personal explore key aspects of personalisation, and feature a number of people reflecting on the importance of providing good person-centred care.
In the video's we hear from care home staff, directors and commissioners, and from national organisations talking about different aspects of personalisation, and how they can improve quality of care.
Improving personalisation in care homes for older people - stories from Think Local Act Personal
The focus of personalisation has been on supporting people in community settings, more needs to done to support people who are working to make personalisation happen in care homes for older people. The following three stories show good practice: Belong village in Warrington, Bispham Gardens Spiral Health CIC in Blackpool and EachStep Community Integrated Care in Blackburn.