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Lewisham Safeguarding Adults Board

Corona Virus Disease (COVID-19)

COVID-19 infection levels are increasing across the capital and the country and we have now started a further four week National Lockdown which will  end on Wednesday 2 December 2020. This means that now there are new national rules on what you can and can't do

It is important to continue to receive and share accurate information, so that you can take the necessary steps to keep yourself, your family and those you care for safe.

This page provides residents, carers and professionals with accurate information sources so that everyone in Lewisham can help themselves to keep safe and well.

The precautions and advice we should all follow can change rapidly, ensure you keep up to date with what you need to do to protect yourself and others by reading the latest advice from the Government UK.

Safeguarding During COVID-19

Safeguarding adults remains a statutory duty of local authorities to keep everyone safe from abuse or neglect. The Coronavirus Act 2020 does not affect the safeguarding protections in the Care Act, particularly at Section 42 of the Care Act. It is vital that local authorities continue to offer the same level of safeguarding oversight and application of Section 42. However, it is also important that safeguarding teams are proportionate in their responses and mindful of the pressure social care providers are likely to be under.

The Coronavirus Act 2020 also made it clear that there is a duty to continue to undertake safeguarding work, Section 44 Safeguarding Adult Reviews. More information on the Care Act 2014 easements can be found further down the page.

Please don’t forget "Safeguarding is everyone’s business" so it is important that we all remain alert to possible abuse or neglect concerns.

To refresh your knowledge we advise reading our webpage on the forms and signs of abuse.

If you are concerned about yourself or anyone that you care about may be at risk of abuse or neglect please call Lewisham Adult Social Care Advice and Information Team (SCAIT) on 020 8314 7777 alternatively if you have concerns about the immediate safety of an adult at risk then please contact the Police in an emergency on 999 or non-emergency 101.

If you would like to make a referral to the Safeguarding Adults Board for their consideration of a Section 44 Care Act 2014 Safeguarding Adult Review please use our dedicated SAR referral web platform.


Local Government Association

The Local Government Association is launching of a series of webinars (starting 3rd December 2020) to support the understanding of what constitutes a safeguarding concern. Find out more and register.

Care Act easements: Guidance for Local Authorities

This guidance sets out how Local Authorities can use the new Care Act easements, created under the Coronavirus Act 2020, to ensure the best possible care for people in our society during this exceptional period.

Domestic Abuse - Safeguarding is Everyone's Business Leaflet - gov.uk

No child or adult should be made to feel unsafe. Everyone has a right to be safe from harm and abuse. All of us have a role to play in safeguarding, never more so than during COVID-19. The UK Government has published a new leaflet which gives updated and specific safeguarding information and advice during the COVID-19 outbreak.

Download the Domestic Abuse - Safeguarding is Everyone's Business Leaflet - gov.uk

Understanding Domestic Abuse during Covid-19 Webinar

The Lewisham Violence Against Women and Girls (VAWG) Forum, supported by the Lewisham Safeguarding Adults Board, and Lewisham Safeguarding Children Partnership delivered a webinar surrounding 'Understanding Domestic Abuse during Covid-19'. The sessions are aimed at ‘volunteers’ currently working to support local residents during this challenging period. View presentation.

Social Distancing and Self-Isolation – Increased Risk

We know that social isolation is an increasing risk factor in relation to abuse and neglect. In particular, we know that incidences of domestic abuse, self-neglect and carer stress will increase with social isolation. With more people being asked to self-isolate as a result Covid-19 this needs to be a key consideration. Social isolation can mean:

  • Abuse/neglect is hidden from professionals or others;
  • People do not get the support they need;
  • People feel like they do not want to ask for help for fear of being an added burden;
  • Increased household stress and tension;
  • People ask for help from people who might want to take advantage of their vulnerable position.

Services in Lewisham that offer help, advice and support

If you are worried about a loved one, or about self-isolating with a perpetrator, please call the National Domestic Abuse Helpline on 0808 2000 247 or contact the Helpline via Refuge’s contact form at www.nationaldahelpline.org.uk.

The Athena service, run by Refuge, provides confidential, non-judgmental support to those living in Lewisham who are experiencing gender-based violence.

Telephone 0800 112 4052  

Email Lewisham VAWG @ Refuge

Athena Service

COVID-19 and Safeguarding Adults - Frequently Asked Questions (FAQs)

These FAQs from Local Government Association (LGA) & Association of Directors of Adult Social Services (ADASS) is a helpful document on adult safeguarding issues that are arsing in the current pandemic.

The FAQ's are grouped under three headings: overarching issues; issues for Safeguarding Adults Boards (SABs); and safeguarding issues regarding specific areas of abuse or neglect.

The FAQs are aimed at a wide range of people involved in safeguarding adults including local government officers and members as well as partners of Safeguarding Adults Boards.

Safeguarding Adults at Risk through the Corona Virus Epidemic: What do Volunteers Need to Know to Keep Themselves and Others Safe?

With the outbreak of corona virus, community groups and volunteers are increasingly crucial in supporting individuals at risk. 

With that in mind, if you are volunteering within your local community, or you are hiring volunteers, it is important that you safeguard yourself and others from harm and abuse.

The Anna Craft Trust has published information to help.

Safeguarding Factsheet: Community Volunteers during COVID-19 outbreak

The Government has published a factsheet which is designed to address specific concerns that people involved in supporting their community may have at this time.

Lewisham and Greenwich NHS Trust logo

Lewisham & Greenwich NHS Trust - Caring for you Safely

Some patients are understandably anxious about going into hospitals and health centres in the community. In order to reassure patients, Lewisham and Greenwich NHS Trust has produced a short film, Caring for you safely, in which their chief nurse explains the measures being taken to keep everyone safe. These include: requiring patients to wear face coverings and staff to wear masks, and restricting the use of some hospital entrances. Watch the film produced by Lewisham and Greenwich NHS Trust

The NHS has dedicated, accurate and up to date health Corona Virus COVID-19 information available on their website.

If you think you or someone you care for may have the symptoms of Coronavirus you can check their symptoms on the NHS Symptom Checker.

It is important that we all follow the advice from the Government and the NHS and do not attend your GP surgery or A&E if you have the symptoms of Corona virus but follow the advice on their websites.

GP video consultations for Lewisham residents

Ask NHS App image

Residents who are unwell whilst isolating due to the Corona Virus and are worried about having to leave the house to see their GP, the ASK NHS app now has a Video Consultation function to allow patients to see their own Lewisham GP from home using their Smartphone.

Ask NHS doesn't replace your GP but instead complements them and is supported by all Lewisham GP’s.

Over 32,000 Lewisham residents are already signed up and using it to book GP appointments and manage their health well-being.

The App is free to download/use and is available for both Apple and Android (search for ‘Ask NHS’).

Lewisham Council logo

Lewisham Council has a dedicated Coronavirus COVID – 19 webpage where you can find accurate, up to date advice and information including:

  • Housing and Homelessness
  • Resources
  • Service Changes
  • Health Support
  • Help and Support
  • Protecting the Vulnerable
  • Scams and Price Increases

Lewisham Council also has dedicated Public Health during COVID-19 information pages which include information on the following subjects.

Symptoms and Testing

Lewisham COVID-19 Community Champions

Self-isolation and Support

Protecting yourself and others

Keeping Lewisham safe during COVID-19

Lewisham Council – Newsletter – Latest advice

Sign up to receive a newsletter with the latest coronavirus advice from Lewisham Council.


Community Connections logo

Community Connections Lewisham

Community Connections Lewisham is a new service built by the partners who have been an integral part of the COVID-19 response hub. This service also builds on the existing Community Connections services which has been connecting residents to the appropriate organisations through social prescribing for over 7 years.

Community Connections Lewisham have reshaped the service to become more resident facing to continue support for befriending, practical assistance, finding social and leisure activities and general signposting to appropriate partners.

Community Connections Lewisham will continue to be a partnership of Lewisham Local, VSL, Age Southwark and Lewisham and work closely with Lewisham Foodbank.

Support with food was a key part of the hub’s service. Lewisham Foodbank will continue to provide emergency support to residents who find themselves in financial crisis and unable to afford food.

For general support and triaging to relevant partners and organisations call our new Community Connections Lewisham line on 0330 058 3464 Monday-Friday 9.30am – 4pm who can:

– Connect you with groups and communities, and enable access to social opportunities

– Help with staying active

– Access befriending and practical assistance

– Help to find new opportunities for employment, training and learning

– Help with volunteering and participating in local projects

For information, advice and guidance about bills, work, renting or family matters, call Advice Lewisham 0800 231 5453, Monday-Friday 9.30am -12.30pm and 1.30pm – 4pm who can offer:

  • Multi-Lingual support
  • Applying for Benefits or Food vouchers
  • Specialist Immigration advice
  • Specialist Debt advice
  • Housing or Employment issues.

Scams and Fraud

image of Little book of phone scams - metropolitan police service

Metropolitan Police Service has produced a helpful guide to telephone scams. The information in the Little Booklet of Phone Scams includes examples of the most common types of telephone scams, tips on how to protect yourself and how to report scams.

Staying alert to scammers

Fraudsters are taking advantage of the COVID-19 through scams online, by phone and on the doorstep. At particular risk are older and vulnerable people who are isolated from their family and friends. Please be alert to scams and help protect those most at risk by reporting any suspicious activity.

COVID-19 related scams and price increases

Beware of scammers who are trying to take advantage of the coronavirus pandemic. Lewisham Council has information on COVID-19 related scams and price increases

Keep up to date with the latest advice on personal fraud from Metropolitan Police Service.

Keep up to date with the latest scams relating to the Coronavirus from Action Fraud.

Keep up to date with the latest Scams and find out how to become a Scams Champion with Friends Against Scams

LSAB Coronavirus Scam Alert poster

Download the LSAB Coronavirus Scam Alert poster

NHS – HEALTH EDUCATION ENGLAND Coronavirus - e-Learning for Healthcare

The programme is freely available to all colleagues working in the NHS, independent sector and social care.

The programme contains e-learning courses relating to the prevention and treatment relating to the Coronavirus pandemic. In addition, useful links are included to other sources of information from the NHS and the UK Government.

Adult Social Care Guidance Overview

Government UK has collated an Overview of adult social care guidance on coronavirus (COVID-19) which includes information for adult social care providers on COVID-19 guidance and support.

skills for care logo

Support and Guidance for the Adult Social Care Sector

Skills for Care has dedicated COVID-19 Support and guidance for the adult social care sector.

Information available includes:

  • COVID-19 Essential Training
  • Support for Regulated Professionals
  • Support for Registered Managers
  • Support for Individual Employers

SCIE logo

Social Care Institute for Excellence (SCIE)

Social Care Institute for Excellence has a dedicated microsite Coronavirus (COVID-19) advice for social care where you can find guidance for those supporting adults and children during the coronavirus (COVID-19) crisis.

COVID19 Legal guidance for Mental Health, Learning Disability and Autism, and Specialised Commissioning Services

This guidance concerns the impact of COVID-19 on the use of the Mental Health Act and supporting systems to safeguard the legal rights of people receiving mental health, learning disabilities and specialised commissioned mental health services.

Skills for Health - Coronavirus (COVID-19) Awareness course

This free COVID-19 resource is delivered by Skills for Health, the UK’s leading provider of online learning for healthcare.

The resource is approximately 2 hours in duration and includes information such as infection prevention, PPE, hand and respiratory hygiene, management and assessment, sampling and testing, patient transfers/managing patients and much more, to support you in your role.

The resource is designed to support our public sector workforce to continue delivering the best possible service during these unprecedented times.

The Royal Society of Medicine - E-Learning Hub

The COVID-19 learning hub has been created to support healthcare professionals with access to education and learning resources during the COVID-19 outbreak. Resources include links to access past COVID-19 Series webinars, recommended guidance, specialty training, a round-up of current clinical trials and references from the RSM Library.

COVID-19 Webinar Series - For health professionals, by health professionals.

This webinar series from the Royal Society of Medicine is dedicated to give healthcare workers on the frontline, regular and easy-to-access updates from healthcare leaders on COVID-19.

Chaired by leading experts, these webinars will discuss different topics and challenges that healthcare workers, leaders and the public are facing, and how we are responding.

All COVID-19 Series webinars are free to watch on Zoom.

Coronavirus (COVID-19)

Latest updates, advice and information for pharmacy.

Royal College of General Practitioners - COVID-19 Resource Hub

The COVID-19 Resource Hub has been created to support GPs in understanding and managing this pandemic, with topics ranging from diagnosis to keeping your practice safe. The hub is updated daily with the latest developments and guidance.


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